Concierge Services

IPM Group provides friendly, professional concierge security staff to support your front-of-house operations and create a welcoming first impression for residents, visitors, staff and clients.
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Secure Your Business with IPM Group

Protect your premises with tailored security solutions from IPM Group. Get in touch today to discuss your requirements and receive a customised package for your business.
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A Friendly Face with Strong Security Experience

Our concierge teams combine excellent customer service with a strong security background. Dressed in smart uniform, they can represent your business professionally while helping to maintain safe, organised and secure premises. All staff are trained, vetted to British Standard BS7858 and hold the relevant SIA licences where required.

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Concierge Support Tailored to Your Site

CCTV Monitoring

Our staff can operate and monitor CCTV systems to help identify and respond to potential security concerns.

Emergency Procedures

Concierge personnel can follow site-specific emergency procedures and support a calm, organised response.

Regular Security Patrols

Our team can carry out regular patrols to help protect residents, staff, visitors and property.

Incident Reporting

Any incidents or concerns can be observed, recorded and reported clearly for your records.

Front-of-House Support

Staff can assist with visitor management, telephone enquiries and general reception duties.

Tailored Site Service

We adapt our concierge service to match the needs of your building, residents, staff and business operations.

North East Derbyshire District Council Case Study

Council
IPM Group was awarded a tender with North East Derbyshire District Council to provide front-of-house support, security officers and out-of-hours CCTV monitoring. The contract was transferred smoothly with minimal disruption, leading to a strong long-term working relationship.
Handpicked experienced security officers
Managed TUPE transfer in line with employment law
Connected CCTV systems to IPM Group’s monitoring station
Completed the initial contract and extensions successfully
Won a further five-year contract in 2016
Contract later expanded to include more sites and key holding services

Our clients
and partners

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Expertise and Experience

Our management team boasts over 50 years of combined experience in the security sector, bringing a wealth of knowledge and expertise to every project.

Quality

Quality Assurance

We are committed to delivering the highest quality services, adhering to ISO 9001:2000 standards, and continuously improving through client feedback and regular training.

Customers

Client-Centric Approach

Your satisfaction is our priority. We allocate a dedicated project manager to each contract, ensuring every aspect of our service meets your expectations.

Location

Strategic Location

With our head office located near Junction 30 M1, we are perfectly positioned to serve clients locally, regionally, and nationally.

IPM
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